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The rain and cold weather didn't affect the ACA Ottawa team's spirit as we worked together at our professional development day on October 21st. The team worked to identify and develop some quality standards that will help our team to provide the most excellent customer service in the Ottawa region!

The team followed up the PD part of the day with a bit of spiritual development as they did a haunted tour of the city full of ghost tales and spirit sightings. From certain reports (okay one report), Rima was the only one of the Ottawa crew that was not affected by the scary stories of the tour leader, BOO-ritney. Could this be true or did anyone notice Rima shaking in her boots?

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