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Medical Office Assistant Program Outline

(Please note that programs may be changed or upgraded to meet the demands of industry without notice)

Core Medical Skills:

Medical Transcription

  • Review medical terminology and new vocabulary to begin the transcription process
  • Transcription equipment is described and students are shown the correct transcription techniques
  • Students will transcribe a variety of document types and styles, emulating the reality of a medical office


  • WHMIS training is also included on site in this portion of the program; this additional training is helpful during job interviews

Anatomy/Body Systems

  • Explore the various body systems and how they function
  • The differences between body systems and the complexities of the human body are shown using lectures, diagrams and videos; learn medical terms including those related to diagnosis and treatment

Patient Preparation

  • Learn patient registration and how to take family history, medical history and patient history

Medical Law and Professionalism

  • An overview of the history of medicine and the ethical considerations that must be observed in the profession
  • Laws pertaining to medical practices and confidentiality of patient records; various health associations

Medical Terminology

  • Using word parts to quickly and accurately determine the meaning of a new word
  • Standard medical abbreviations; medical terminology associated with the various body systems

First Aid/CPR

  • A two-day certified course in First Aid and CPR for adults is provided at the College

Administrative and Productivity Skills:

Microsoft Office Professional Suite


  • Documents are created, edited, formatted, saved, and retrieved
  • More advanced features such as tables, newsletters, macros and merges are studied


  • Basic spreadsheet functions; useful for inventory, supplies and bookkeeping

Internet Research Skills

  • Students will learn some of the history behind the development of the Internet
  • Will be shown how to access and utilize different “search engines” to find medical information on the Internet

Word Processing/Keyboarding

  • Students will review proper posture and keyboarding techniques; word Processing exercises will be practiced daily using a variety of medium
  • Students will progress through more difficult exercises until they are eventually using medical terminology in the majority of their practice
  • Students require a minimum of 50 w.p.m in order to graduate

Office Procedures

  • Discusses the workplace environment and attitudes related to it
  • Emphasizes positive relationships, fostering the ideas of empathy, respect, and encouragement with a heavy focus on clear communication
  • Teamwork is an essential component in today’s business world and employers are looking for people that, in addition to the technical skills, can work together as part of “the team”

Reception Techniques

  • All of the aspects of a busy office are addressed including: scheduling, filing, telephone protocol, letter writing, business communications, confidentiality and legal aspects, records and inventory management, handling mail and Ministry of Health billing
  • Despite what they say about the handwriting of Doctors, clear and concise written communications is essential in a medical office

Computerized Billing: Accuro

  • Sudents will learn Accuro, Canada's number one electronic medical record (EMR) system used in the medical field
  • Students will learn billing codes and how to supply OHIP with all applicable information needed to process billing; similar functions will also be learned for dental office billing
  • Students will have an actual EMR learning experience, giving them a step up in their careers

Computerized Billing: ABELdent

  • ABELdent is an automated dental billing software packages commonly used in dentists offices

Workplace Skills:

Student Success Strategies

Emphasis is placed on thinking about success from day one and developing the non-technical skills to enhance personal, academic and career success. Topics include: goal setting, time management, learning styles, memory techniques, note taking and test writing techniques.

Professional Skills

This module helps students understand internal and external workplace situations in order to learn the skills required to deal properly with each other in a workplace and assist in customer care.

Career and Employment Strategies     

This module takes the students through the entire job search process including:

  • Where and how to look for a job
  • Effective resume preparation
  • Creating a cover letter tailored to the position
  • Interview preparation
  • Job search management
  • Self-confidence and self-esteem building
  • Mock interviews 
  • Follow up after the interview